Dispatch
Orders leave in 1–3 business days. You get tracking by email as soon as the label scans. REVIEW: confirm against your actual fulfilment partner.
Delivery estimates
REVIEW: publish real carrier transit times and costs per zone once fulfilment is set up in Shopify. Estimates are not guarantees.
International orders
Duties, taxes and customs fees are the customer's responsibility unless the checkout states otherwise. REVIEW: list countries you ship to and any restrictions.
Lost or delayed parcels
If tracking has not moved for five business days, contact us with your order number and we will open a carrier claim. REVIEW: claim windows differ by carrier.